Today I completed an online review of my recent vehicle lease-exchange transaction. Since it took a bit of time for me to compose, I felt it deserved to reach a wider audience. Feel free to use the text below as a template for any of your own service/transaction survey forms.
I would like to make it clear that any disappointment revealed on this survey questionnaire, relative to my experience of leasing a vehicle at your dealership, has to do with the system of negotiating the cost of doing such things, as it is, not the people, who are workers doing their job (as it is described to them) and trying to earn a good living. In that regard they did well. ______ ___________ has been, specifically, most helpful to me with my questions, following the lease transaction. In regard to my life and personal feelings (which I know, really doesn't matter to this survey-system), I am spending more money per month than I could and should, because everyone did their job of making sure it was a drawn-out and confusing (but very, very friendly) experience, and like most relatively decent human beings who try and look critically upon their own sense of greed; I detest the process of financial negotiations. Of course, this is what services like yours bank on. Despite my salesman, ____'_ sincere concern for my level of hydration (being revealed by way of offering me access to as much bottled water as I wished to consume) and being served a very delicious cookie that I'm told was brought in by your friendly receptionist, I am left feeling manipulated and I am most definitely caught further up in the current of financial obligation while continuing to live paycheck-to-paycheck. Please don't think my feeling like a pawn in a corrupt system where a corporation grows richer and more powerful by charging working people a lot of money for a new vehicle that they need in order to safely transport themselves to and from work everyday equates to a bad review. I expected this experience and my expectations were met.
My name is Linda Lay and I'm an artist, a writer and a teacher.